Excellent service, very handy to know when one can expect delivery of an item - except it's not. Not handy at all, not any more.
Go to website, enter tracking number. On mobile Safari and Chrome, nothing happens. Most likely because of pop-up blockers, or some ad detection software I have; doesn't everyone, unless seeing ads is your thing, Off to my Opera browser, enter tracking number and, yaay, little sodding pictures appear. Captcha loads, asking me to identify traffic lights. OK, not too difficult, despite the fact that the traffic lights seem to be in mid-air, not where I'm used to seeing them. Sometimes it asks for "crosswalks". I assume they mean the white stripes on a road. Crosswalks, not a British thing. Thank you, Google. Today it was "buses". Not a red double decker to be seen. Some yellow things, some coaches (I think), but nothing particularly bus-like. Round and round we go, with more and more pictures. Fire hydrants - lumpy things at the edge of roads, I presume.
Yes, I'm being flippant, as I have been sufficiently exposed to US culture that I am aware of these things. (i still find a lot of the pictures impossible to decipher, as they are such poor quality).
I logged into my Royal Mail account, hoping that might prove I'm not a flippin' robot. Whether by chance, or by design, the Captcha was easier and I got it right first time. To be met with a message telling me that the "system" can't give any information about my item at the moment.
I expect that I will sail through Captcha and be able to discover the whereabouts of my item at some point - most likely after it has been delivered.